Data Deletion Instructions

This page explains how to remove your account and any Meta / Instagram platform data that ten2 has stored on your behalf. It satisfies the "Data Deletion Instructions URL" required by Meta App Review.

Option 1 — Disconnect inside the product

If you are using a ten2 tool that has an Instagram connection, the fastest way is to disconnect it from inside the product:

• Open the ten2 application you used to connect your Instagram account.
• Go to Settings → Connected accounts (or the equivalent integration screen).
• Click Disconnect next to the Instagram / Facebook Page you want to remove.

Disconnecting immediately revokes the OAuth access tokens issued by Meta and queues all associated Meta platform data (media references, captions, insights, page/account IDs, tokens) for deletion. This is normally completed within 30 days.

Option 2 — Email request

You can also request deletion by email. Send a message to hello@ten2.xyz with the subject line "Data deletion request" and include:

• the email address associated with your ten2 account, and
• the Instagram username (or Facebook Page name) you want removed.

We will confirm the request, perform the deletion within 30 days, and send you a confirmation when it is complete.

Option 3 — Revoke directly from Meta

You can also revoke ten2's access to your Instagram / Facebook account at any time from your Meta account settings:

• Facebook: Settings → Business Integrations, find ten2 and choose Remove.
• Instagram: Settings → Apps and Websites → Active, then remove ten2.

Revoking access from Meta invalidates our tokens immediately. Email us afterwards if you also want the stored historical data deleted from our systems.

What gets deleted

• OAuth access tokens issued by Meta to your account.
• Instagram account information (username, account ID, profile metadata) we cached.
• Connected Facebook Page information (Page ID, Page name, Page tokens).
• Cached media references, captions, comments, hashtags and mentions.
• Post- and account-level insights and metrics we retrieved (reach, impressions, likes, comments, shares, saves, profile views, website clicks, etc.).
• Any AI-generated artifacts (e.g. caption suggestions) tied to your account.

Backups containing your data are purged on their normal rotation schedule (no longer than 30 days after the deletion request). Fully anonymised, aggregated metrics that cannot be linked back to you or your account may be retained for product analytics.

Questions

See our Privacy Policy for full details on what we store and why, or contact hello@ten2.xyz.